Frequently Asked Questions
Where can you deliver to?
We use Royal Mail's Tracked 24 shipping service, allowing us to deliver to anywhere in the UK.
When will I get my order?
We receive your order on day 1, pack it and hand it over to Royal Mail on day 2 then they deliver it to your door on day 3.
Royal Mail aren't open on a Sunday to take the parcels or deliver them out so:
- Order on Mon -> Delivery Weds
- Order on Tues -> Delivery Thurs
- Order on Weds -> Delivery Fri
- Order on Thurs -> Delivery Sat
- Order on Fri, Sat or Sun -> Delivery Tue
If you'd like your parcel to arrive on a certain day, please leave a comment when ordering.
Will the food be delivered frozen?
Yes. We use sustainable packaging from Woolcool, which combined a sheeps wool linning & ice packs designed to keep things frozen for up to 72 hours.
Do the meals have to be heated in a microwave?
No. Although they have been designed for the convinience of a microwave the meals can be heated in an oven.
Preheat the oven to 180 degrees C. Decant the meal into an ovenable dish, add a tablespoon of water and cover.
- Mini Bite meals will take 15-20 mins
- Monster Bite meals will take 20-25 mins
If you can't find the answer you need here, then get in touch