Frequently Asked Questions

Where can you deliver to?

We use Royal Mail's Tracked 24 shipping service, allowing us to deliver to anywhere in the UK.

When will I get my order?

We receive your order on day 1, pack it and hand it over to Royal Mail on day 2 then they deliver it to your door on day 3.

Royal Mail aren't open on a Sunday to take the parcels or deliver them out so:

  • Order on Mon -> Delivery Weds
  • Order on Tues -> Delivery Thurs
  • Order on Weds -> Delivery Fri
  • Order on Thurs -> Delivery Sat
  • Order on Fri, Sat or Sun -> Delivery Tue

If you'd like your parcel to arrive on a certain day, please leave a comment when ordering.

Will the food be delivered frozen?

Yes. We use sustainable packaging from Woolcool, which combined a sheeps wool linning & ice packs designed to keep things frozen for up to 72 hours.

Do the meals have to be heated in a microwave?

No. Although they have been designed for the convinience of a microwave the meals can be heated in an oven.

Preheat the oven to 180 degrees C. Decant the meal into an ovenable dish, add a tablespoon of water and cover.

  • Mini Bite meals will take 15-20 mins
  • Monster Bite meals will take 20-25 mins

If you can't find the answer you need here, then get in touch

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